Cookie Policy
This Cookie Policy explains how we use cookies and similar tracking technologies when you visit our online gaming platform. As a UK-regulated gambling operator, we are committed to transparency about data collection practices and ensuring compliance with applicable privacy regulations including the UK GDPR and Privacy and Electronic Communications Regulations. This policy provides detailed information about the types of cookies we employ, their purposes, and your choices regarding their use during your gaming experience.
What Are Cookies
Cookies are small text files that are placed on your device when you visit our casino website or related Slot Sites. These files contain information that is transferred to your device’s hard drive and help us recognise your browser during subsequent visits. Cookies play an essential role in providing a seamless gaming experience by remembering your preferences, maintaining session security, and enabling various platform functionalities.
Similar technologies include web beacons, pixel tags, and local storage objects, which serve comparable functions to cookies. These technologies work together to enhance your gaming experience while ensuring the security and integrity of our gambling platform. We use these tools to understand how players interact with our games, identify potential security threats, and comply with regulatory requirements specific to online gambling in the UK.
Types of Cookies We Use
Our online casino platform utilises several categories of cookies, each serving specific functions essential for gambling operations and user experience enhancement:
- Essential Cookies: These are strictly necessary for the operation of our gaming platform and cannot be switched off. They enable core functionalities such as security, network management, and accessibility features required for responsible gambling tools.
- Performance Cookies: These collect information about how visitors use our casino site, including which games are most popular and if users experience any error messages. This data helps us optimise our gaming platform and identify technical issues.
- Functionality Cookies: These remember choices you make such as preferred language, currency settings, and personalised gaming preferences. They enhance your user experience by maintaining your custom settings across sessions.
- Targeting Cookies: These track your browsing habits to deliver personalised advertising content and promotional offers relevant to your gaming interests, subject to your consent and applicable advertising regulations.
- Security Cookies: Specifically important for gambling platforms, these help detect and prevent fraudulent activities, verify player identity, and maintain the integrity of financial transactions.
Purpose and Legal Basis for Cookie Usage
We process cookies based on several legal grounds under UK data protection law. Essential cookies are processed based on our legitimate interests in providing secure gambling services and complying with regulatory obligations imposed by the UK Gambling Commission. Performance and functionality cookies help us fulfil our contractual obligations to provide quality gaming services as outlined in our Terms of Service.
Targeting and marketing cookies require your explicit consent, which we obtain through our cookie consent mechanism upon your first visit. We also use cookies to support our responsible gambling initiatives, including monitoring playing patterns and implementing cooling-off periods or self-exclusion measures when necessary.
Data collected through cookies may include your IP address, device information, gaming preferences, deposit and withdrawal patterns, and interaction with promotional materials. This information helps us maintain platform security, prevent money laundering, and ensure compliance with age verification requirements for UK gambling operators.
Third-Party Cookies and Partners
Our casino platform works with trusted third-party service providers who may place their own cookies on your device. These partners include payment processors, game developers, customer support platforms, and analytics providers specifically chosen for their compliance with UK gambling regulations and data protection standards.
Payment processing cookies are essential for securing financial transactions and verifying payment methods in accordance with UK banking regulations. Game provider cookies enhance the functionality of slot games and live casino experiences while ensuring fair play through certified random number generation systems.
We maintain strict data sharing agreements with all third-party partners, ensuring they process your information solely for specified gambling-related purposes and in compliance with UK data protection requirements. These partners cannot use cookie data for their own marketing purposes without your separate consent.
Managing Your Cookie Preferences
You have several options for controlling cookies on our gambling platform. Upon your first visit, you will encounter our cookie consent banner allowing you to accept all cookies or customise your preferences. You can modify these settings at any time through the cookie preference centre accessible from our website footer.
- Access the cookie settings panel through the “Cookie Preferences” link on any page
- Review the different cookie categories and their specific purposes
- Toggle consent for non-essential cookie categories according to your preferences
- Save your preferences to apply changes immediately to your gaming session
- Return to modify settings whenever desired without affecting your account status
Please note that disabling certain cookies may impact your gaming experience and limit access to specific platform features. Essential cookies required for security and regulatory compliance cannot be disabled while maintaining an active gaming account.
Browser Cookie Controls
Most web browsers automatically accept cookies, but you can modify your browser settings to decline cookies if you prefer. However, this may prevent you from taking full advantage of our casino platform and could affect the functionality of responsible gambling tools.
- Google Chrome: Navigate to Settings > Privacy and Security > Cookies and other site data to manage cookie preferences and block third-party cookies
- Mozilla Firefox: Access Options > Privacy & Security > Cookies and Site Data to configure cookie acceptance rules and clear existing data
- Safari: Go to Preferences > Privacy to manage cookie and website data settings and prevent cross-site tracking
- Microsoft Edge: Select Settings > Cookies and site permissions to control cookie behaviour and manage stored website data
- Internet Explorer: Navigate to Tools > Internet Options > Privacy to adjust privacy settings and cookie handling preferences
Data Retention and Your Rights
Cookie data is retained for varying periods depending on the type and purpose. Session cookies are automatically deleted when you close your browser, while persistent cookies remain for predetermined periods ranging from 30 days to 2 years. Essential security cookies may be retained longer to support ongoing fraud prevention and regulatory compliance requirements.
Under UK data protection law, you have specific rights regarding cookie data including access, rectification, erasure, and portability. You may request information about cookies stored on your device, seek correction of inaccurate data, or request deletion of non-essential tracking data.
To exercise these rights or raise concerns about our cookie practices, contact our Data Protection Officer through the designated channels provided in our Privacy Policy. We will respond to all legitimate requests within one month and provide clear explanations of any limitations imposed by gambling regulations or security requirements.